Sunday, August 17, 2008

32 Ways to Promote Your Website

The Web Marketing Checklist:

32 Ways to Promote Your Website


by Dr. Ralph F. Wilson, E-Commerce Consultant

Web Marketing Today, June 14,  2006








Note: The following article includes dozens of links to resources
and more information -- much of it carefully organized on my
website (and in some books) for further study, much of it
entirely free. Please excuse the many links to my site. This article originally appeared in Web Marketing Today,
Issue 39, December 1, 1997. As one of our most popular
articles, it
was revised most recently on June 14, 2006.








Cited in PC Magazine, 9/21/99, p. 36
Cited in PC Magazine,









Business lunch about Web marketing and e-commerce
 


How can you get more visitors to your website? What can you do to stimulate traffic? Here's a checklist of
32 items you need to consider. Many of these you're probably doing already; others you meant to do and forgot about; still others you've never heard of. Of course, a great deal has been written about this. You'll find links to thousands of articles on site promotion in our
Web Marketing
Research Room
(www.wilsonweb.com/research). While we're not breaking any new ground here, we've tried to summarize some of the most important techniques.


Search Engine Strategies




Perhaps the most important -- and inexpensive -- strategy is to rank high for your preferred words on the main search
engines in "organic" or "natural" searches (as
opposed to paid ads). Search engines send robot "spiders" to index the content on
your webpage, so
let's begin with steps to prepare your webpages for optimal indexing.
The idea here is not to trick the search engines, but to leave
them abundant clues as to what your webpage is about.




1. Write a Page Title. Write a descriptive title for each page of 5 to 8 words. Remove as many "filler" words from the title, such as "the," "and," etc. This page title
will appear hyperlinked on the search engines when your page is found. Entice
searchers to click on the title by making it a bit provocative. Place this at the top of the
webpage between the <HEAD></HEAD> tags, in this format: <TITLE>Web Marketing Checklist --
32 Ways to Promote Your Website</TITLE>
. (It also
shows on the blue bar at the top of your web browser.)


Blue bar at top of web browser containing the Title


Plan to use some descriptive keywords along with your business
name on your home page. If you specialize in silver bullets and
that's what people will be searching for, don't just use your
company name "Acme Ammunition, Inc." use "Silver and Platinum
Bullets -- Acme Ammunition, Inc." The words people are most
likely to search on should appear first in the title (called
"keyword prominence"). Remember, this title is nearly your entire
identity on the search engines. The more people see that
interests them in the blue hyperlinked words on the search engine, the more likely they are to click on the link.


Competiton for ranking occurs every day2. Write a Description
and Keyword META Tag.

The description should be a sentence or two describing the
content of the webpage, using the main keywords and keyphrases on
this page. If you include keywords that aren't used on the
webpage, you could hurt yourself. Place the Description META Tag
at the top of the webpage, between the <HEAD></HEAD> tags, in this format:
Some search engines include this description below your
hyperlinked title.



<META NAME="DESCRIPTION" CONTENT="Increase visitor hits, attract traffic through submitting URLs, META tags, news releases, banner ads, and reciprocal links">.




Your maximum number of characters should be about 255; just
be aware that only the first 60 or so are visible on Google,
though more may be indexed.

When I prepare a webpage, I write
the article first, then write a description of the content in
that article in a sentence or two,
using each of the important keywords and keyphrases included in the article.
This goes into the description META tag. Then for the keywords
META tag, I strip out the common words, leaving just the meaty
words and phrases. The keywords META tag is no longer used for
ranking by Google, but it is
currently used by Yahoo, so I'm leaving it in. Who knows
when more search engines will consider it important again? Every
webpage in your site should have a title, and META description
tag.

3. Include Your Keywords in Header Tags H1, H2, H3. Search engines
consider words that appear in the page headline and sub heads to be important to
the page, so make sure your desired keywords and phrases appear in one or two
header tags.




Don't expect the search engine to parse your Cascading Style
Sheet (CSS) to figure out which are the headlines -- it won't.
Instead, use keywords in the H1, H2, and H3 tags to provide clues
to the search engine. (Note: Some designers no longer use the H1,
H2 tags. That's a mistake. Make sure your designer defines these
tags in the CSS rather than creating headline tags with other
names.)

4. Make Sure Your Keywords Are in the First Paragraph of Your Body Text.
Search engines expect that your first paragraph will contain the
important keywords for the document -- where most people write an
introduction to the content of the page. You don't want to just
artificially stuff keywords here, however. More is not better.
Google might expect a keyword density in the entire body text
area of maybe 1.5% to 2% for a word that should rank high, so
don't overdo it. Other places you might consider including
keywords would be in ALT tags and perhaps COMMENT tags, though
few search engines give these much if any weight.

5. Use Keywords in Hyperlinks. Search engines are
looking for clues to the focus of your page. When they see words
hyperlinked in your body text, they consider these potentially
important, so hyperlink your important
keywords and keyphrases
. To emphasize it even more, the webpage you
are linking to could have a page name with the keyword or
keyphrase, such as blue-widget.htm -- another clue for the search
engine.


businessman6. Make Your Navigation System Search Engine Friendly.
Some webmasters use frames, but frames can cause serious problems
with search engines. Even if search engines can find your content
pages, they could be missing the key
navigation to help visitors get to the rest of your site. JavaScript and Flash
navigation menus that appear when you hover are great for humans, but search engines
don't read JavaScript and Flash. Supplement
them with regular HTML links at the bottom of the page, ensuring that a chain of
hyperlinks exists that take a search engine spider from your home page to every page in your site. A
site map with links to all your pages can help, too. If your site
isn't getting indexed fully, make sure you submit a

Google
Sitemap
following directions on Google's site
(www.google.com/webmasters/sitemaps/login). Greg Tarrant's
Google Sitemap
Generator and Editor
(www.sitemapdoc.com) is a free tool to build these. Be aware that some content
management systems and e-commerce catalogs produce dynamic, made-on-the-fly
webpages. You can sometimes recognize them by question marks
in the URLs followed by
long strings of numbers or letters. Overworked search engines sometimes stop at the question mark
and refuse
to go farther. If you find the search engines aren't indexing
your interior pages, you might consider URL rewriting, a site map,
and targeted content pages (see below). Commercial solutions
include
Bruce Clay's Dynamic Site Mapping
(www.bruceclay.com/web_dsm.htm) and
YourAmigo.com's SpiderLinker
(www.youramigo.com)

7. Develop Several Pages Focused on Particular Keywords.
Search Engine Optimization (SEO) specialists no longer recommend using external doorway or gateway
pages, since nearly duplicate webpages might get you
penalized. Rather, develop several webpages on your site, each of
which is focused on a different keyword or keyphrase. For
example, instead of listing all your services on a single
webpage, try developing a separate webpage for each. These pages
will rank higher for their keywords since they contain targeted
rather than general content. You can't fully optimize all the
webpages in your site, but these focused-content webpages you'll
want to spend lots of time tweaking to improve their rank.

8. Submit Your Webpage URL to Search Engines. Next, submit your
homepage URL to the important Web search engines
that robotically index the Web. Look for a link on the search engine for
"Add Your URL." In the US, the most used
search engines are: Google, Yahoo, MSN, AOL Search, and
Ask.com. Some of these feed search content to the other main search
engines and portal sites. For Europe
and other areas you'll want to submit to regional search engines. It's a waste of money to pay
someone to submit your site to hundreds of search engines. Avoid registering
with FFA (Free For All pages) and other link farms. They don't work well, bring you lots of spam
e-mails, and could cause you to be penalized by the search engines. We'll talk
about submitting to directories under "Linking Strategies" below.
If your page is already indexed by a search engine, don't
re-submit it unless you've made significant changes; the search
engine spider will come back and revisit it soon anyway.




WebPosition Gold
9. Fine-tune with Search Engine Optimization. Now fine-tune your focused-content pages
(described in point 7), and perhaps your home page, by making minor adjustments to help
them rank high. Software such as WebPosition
(www.wilsonweb.com/afd/webposition.htm) allows you to check your current ranking
and compare your

Dr. Wilson's Plain-Spoken Guide to Search Engine Optimization
webpages against your top keyword competitors.
I use it regularly. WebPosition's
Page Critic provides analysis of a search engine's preferred statistics for each part of
your webpage. You can do this yourself with WebPosition.
The best set of SEO tools by far is

Bruce Clay's SEOToolSet
(www.wilsonweb.com/afd/clay_seotoolset.htm).
You
can find links to hundreds
of articles on search engine strategies
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mp_Search).
If you want more detail, consider purchasing my inexpensive
book Dr.
Wilson's Plain-Spoken Guide to Search Engine Optimization
(http://www.wilsonweb.com/ebooks/seo.htm).


Many small and large businesses outsource search engine
positioning because of the considerable time investment it
requires. If you outline your needs, I can point you the right
direction to


SEO firms I know and trust

(www.wilsonweb.com/recommendations/seo-services.htm)
.





How to Promote Your Local Business on the Internet
10.
Promote Your Local Business on the Internet
. These days many
people search for local businesses on the Internet. To make sure
they find you include on every page of your website the street
address, zip code, phone number, and the five or 10 other local
community place names your business serves. If you can, include
place names in the title tag, too. When you seek links to your
site (see below), a local business should get links from local
businesses with place names in the communities you serve and
complementary businesses in your industry nationwide. For more
information, see my book
How to
Promote Your Local Business on the Internet


(www.wilsonweb.com/ebooks/local.htm).

Linking Strategies




Links to your site from other sites bring additional traffic.
But since Google and other major search engines consider the number of incoming
links to your website ("link popularity") as an important factor in
ranking, more links will help you rank higher in the search engines, too.
Google has introduced a 10-point scale called PageRank (10 is the
highest rank) to indicate the quantity and quality of incoming
links. All links, however, are not
created equal. Links from popular information hubs will help your site rank higher
than those from low traffic sites. You'll find links
to articles on linking strategies
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mp_Linking).


11. Submit Your Site to Key Directories, since a link
from a directory will help your ranking -- and get you traffic. Be sure to list your site in
the free Open Directory Project (www.dmoz.com),
overseen by overworked volunteer human editors. This hierarchical
directory provides content feeds to all the major search engines.
Plus it provides a link to your site from an information hub that
Google deems important. But don't be impatient and resubmit or
you'll go to the end of the queue.

Yahoo! Directory is another important directory to be listed in, though their
search results recently haven't been featuring their own directory as
prominently. Real humans will read (and too often, pare down) your 200-character sentence, so be very
careful and

follow their instructions
(http://docs.yahoo.com/info/suggest/). Hint: Use somewhat less than the maximum number of characters
allowable, so you don't have wordy text that will tempt the Yahoo! editor to
begin chopping. Business sites require a $299 annual recurring fee
for Yahoo! Express to have
your site considered for inclusion within seven business days (http://docs.yahoo.com/info/suggest/busexpress.html). Other
directories to consider might be About.com and
Business.com.



12. Submit Your Site to Industry Sites and Specialized Directories. You may find some
directories focused on particular industries, such as education or finance.
You probably belong to various trade associations that feature
member sites. Ask for a link. Even if you have to pay something
for a link, it may help boost your PageRank. Beware of directories that solicit you for "upgraded
listings." Unless a directory is widely used in your field, your premium ad
won't help -- but the link itself will help boost your PageRank
and hence your search engine ranking. Marginal directories come
and go very quickly, making it hard to keep up. Don't try to be
exhaustive here.



Reciprocal Linking Tools, by Ralph F. Wilson
13. Request Reciprocal Links. Find complementary websites and request a reciprocal link to your site (especially to your free service, if you offer one). Develop an out-of-the way page where you put links to other sites -- so you don't send people out the back door as fast as you bring them in the front door.
Your best results will be from sites that get a similar amount of traffic to
your site. High-traffic site webmasters are too busy to answer your requests
for a link and don't have anything to gain. Look for smaller sites that may have
linking pages. 

Check out Ken Evoy's free SiteSell
Value Exchange
. It (1) registers your site as one that is willing to
exchange links with other sites that have a similar theme/topic content and (2)
searches for sites with similar topical content (http://sales.sitesell.com/value-exchange/).
Additionally, two automated link building software programs stand out -- Zeus
and Arelis.
These search for complementary sites, help you maintain a link directory, and
manage reciprocal links. However, use these programs to identify the complementary
sites, not to send impersonal automated e-mail spam to site owners. When
you locate sites, send a personal e-mail to the administrative contact found in
the Whois Directory

(www.networksolutions.com/whois/).
If e-mail doesn't get a response, try a phone call. I've written
a brief e-book on

Reciprocal Linking Tools
outlining various linking
strategies and other software you can use to make the task
easier.
(www.wilsonweb.com/ebooks/linkingtools.htm) 
One
warning: Be sure to only link to complementary sites, no matter
how often you are bombarded with requests to exchange links with
a mortgage site that has nothing to do with yours. One way Google
determines what your site is about is who you link to and who
links to you. It's not just links, but quality links you seek.

14. Write Articles for Others to Use in their Newsletters. You can
dramatically increase your visibility when you write articles in your area of
expertise and distribute them to editors as free content for their e-mail
newsletters or their websites. Just ask that a link to your website and a one-line description of
what you offer be included with the article. This is an effective
"viral" approach that can produce hundreds of links to your site over
time.

15.
Begin a Business Blog
. Want links to your site? Begin a
business blog on your website, hosted on your own domain. If you offer excellent content and
regular industry comment, people are likely to link to it,
increasing your site's PageRank. Learn more about business blogs
in our

Research Room
.

(www.wilsonweb.com/cat/cat.cfm?page=1&querytype=category&subcat=ms_Blogs).

If you have a blog on a third-party blog site, occasionally find
reasons to talk about and link to your own domain.

16. Issue News Releases. Find newsworthy events and send news releases to print and Web periodicals in your industry.
The
links to your site in online news databases may remain for years
and have some clout with link popularity. However, opening or redesigning a website is seldom newsworthy these days. You may want to use a Web news release
service such as
PR
Web

(http://wilsonweb.prwebdirect.com). Placing your website URL in online copies of your press release may increase link
popularity some. More info
on PR
is available in our Research Room. (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mp_PR) 

Issuing press releases is a traditional promotional strategy, but there are
other traditional approaches that can help you as well.

Traditional Strategies




Just because "old media" strategies aren't on the Internet doesn't
mean they aren't effective. A mixed media approach can be very effective.

17. Include
Your URL on Stationery, Cards, and Literature.
This is a no-brainer that
is
sometimes overlooked. Make sure that all reprints of cards, stationery, brochures, and literature contain your company's URL. And see that your printer gets the URL syntax correct. In print, I recommend leaving off the http:// part and including only the www.domain.com portion.




18. Promote using traditional media. Don't discontinue print advertising
that you've found effective. But be sure to include your URL in any display or classified ads you purchase in trade journals, newspapers,
yellow pages, etc. View your website as an information adjunct to the
ad. Use a two-step approach: (1) capture readers' attention with the ad, (2)
then refer them to a URL where they can obtain more information and perhaps place an order.
Look carefully at small display or classified ads in the back of narrowly-targeted
magazines or trade periodicals. Sometimes these ads are more targeted, more effective, and less expensive than online advertising. Consider other traditional media to drive people to your site, such as direct mail, classifieds, post cards, etc. TV
can be used to promote
websites, especially in a local market.




19. Develop a Free Service. It's boring to invite people, "Come to our site and learn about our business." It's quite another to say "Use the free kitchen remodeling calculator available exclusively on our site."
Make no mistake, it's expensive in time and energy to develop free resources, such as our
Research Room
(www.wilsonweb.com/cat/), but it is very rewarding in increased traffic to your site. Make sure that your free service is closely related to what you are selling so the visitors you attract will be good prospects for your business. Give visitors multiple opportunities and links to cross over to the sales part of your site.

E-Mail
Strategies



The E-Mail Marketing Handbook, by Dr. Ralph F. WilsonDon't
neglect e-mail as an important way to bring people to your
website. Just don't spam. That is, don't send bulk unsolicited
e-mails without permission to people with whom you have no
relationship. You can find lots to details and tips in my book The E-Mail
Marketing Handbook
(www.wilsonweb.com/ebooks/handbook.htm).


20. Install a "Signature" in your E-Mail
Program
to help potential customers get in touch with you. Most e-mail programs such as
AOL, Netscape, and Outlook allow you to designate a "signature" to appear at the end of each message you send. Limit it to 6 to 8 lines: Company name, address, phone number, URL, e-mail address, and a one-phrase description of your unique business
offering. Look for examples on e-mail messages sent to you.



21. Publish an E-Mail Newsletter. While it's a big commitment in time, publishing a
monthly e-mail newsletter ("ezine") is one of the very best ways to keep in touch with your prospects, generate trust, develop brand awareness, and build future business.
It also helps you collect e-mail addresses from those who visit your site but
aren't yet ready to make a purchase. Ask for an e-mail address
and first name
so you can personalize the newsletter. You can distribute your newsletter using
listservers such as:




If you're just getting started
you can use a free advertising-supported newsletter from Yahoo! Groups
(www.yahoogroups.com). See articles
on newsletter marketing
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=me_Newsletter).











Three free e-books
Subscribe to our free e-mail newsletter — Web Marketing Today®, published to 108,000+ confirmed opt-in subscribers worldwide. Just to encourage you to take this step, I'm including three free e-books that you can download and read: The Web Marketing Checklist: 32 Ways to Promote Your Website, 12 Website Design Decisions Your Business Will Need to Make, and Making & Marketing E-Books, each worth $12 -- just for subscribing. No catch.RSS feed


























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We respect your privacy and never sell or rent our subscriber lists. Subscribing will not result in more spam! I guarantee it!





22.
Send Offers to Your Visitors and Customers
. Your own list of customers and
site visitors who have given you permission to contact them will be your
most productive list. Send offers, coupon specials, product updates, etc.
Personalizing the subject line and the message may increase the results. You'll
find scores of articles on general
e-mail marketing
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=me_Email-Gen).



23. Rent targeted e-mail lists. We abhor "spam," bulk untargeted, unsolicited e-mail, and you'll pay a very stiff price in
a ruined reputation and cancelled services if you yield to temptation here. But the direct marketing industry has developed targeted e-mail lists you can rent
-- lists consisting of people who have agreed to receive commercial e-mail messages.
These lists cost $40 to $400 per thousand or 4¢ to 40¢ per name. Do a smaller test first to determine the quality of the list.
Your best bet is to find an e-mail
list broker to help you with this project -- you'll save money and get
experienced help for no additional cost.
You'll find many articles
on opt-in e-mail marketing
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=me_Opt-in).

Miscellaneous Strategies






24. Promote Your Site in Online Forums and Blogs. The Internet offers thousands of very targeted
e-mail based discussion lists, online forums, blogs, and Usenet news groups made up of people with very specialized interests. Use Google Groups

to find appropriate sources (groups.google.com). Don't bother with news groups
consisting of pure "spam." Instead, find groups where a serious dialog is taking place. Don't use aggressive marketing and overtly plug your product or
service. Rather, add to the discussion in a helpful way and let the "signature" at the end of your e-mail message do your marketing for you. People will gradually get to know and trust you, visit your site, and do business with you.
You can learn more from articles
in our Research Room
(www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mm_Newsgroups).

25. Announce a Contest. People like getting something free. If you publicize a contest or drawing available on your site, you'll generate more traffic than normal.
Make sure your sweepstakes rules are legal in all states and countries you are
targeting. Prizes should be designed to attract individuals who fit a
demographic profile describing your best customers. See dozens of articles
on contests and incentives
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=ma_Incentives).






26. Ask Visitors to Bookmark Your Site.
It seems so simple, but make sure you ask visitors to
bookmark  your site
or save it in their Favorites list. (www.wilsonweb.com/wmta/bookmark.htm)
Why don't you bookmark the article you're reading right now? You know you'll want to find it again soon.




27. Exchange Ads with Complementary Businesses. Banner exchange
programs don't work well these days. But consider exchanging e-mail newsletter ads with
complementary businesses to reach new audiences.

Just be sure that your partners are careful where they get
their mailing list or you could be in trouble with the CAN-SPAM
Act.


28. Devise Viral Marketing Promotion Techniques.
So-called viral marketing uses the communication networks (and preferably the resources) of your site visitors or customers to spread the word about your site exponentially. Word-of-mouth, PR,
creating "buzz," and network marketing are offline models. #14 above,
"Write Articles for Others to Use in their Newsletters," is a viral
approach. The classic example is the free e-mail service, hotmail.com, that includes a tagline about their service at the end of every message sent out, so friends tell friends, who tell friends.
You can learn more in my short e-book
Demystifying
Viral Marketing
. You can find articles
on viral marketing
in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mm_Viral).

Paid
Advertising Strategies



None of the approaches described above is "free," since each takes
time and energy. But if you want to grow your business more rapidly, there comes
a point when you need to pay for increased traffic. Advertising is sold in one
of three ways: (1) traditional CPM (cost per thousand views), (2) pay per click
(PPC), and (3) pay per action, otherwise known as an affiliate program or lead
generation program. Do some
small tests first to determine response. Then calculate your return on
investment (ROI) before spending large amounts. Here are some methods:


29. Buy a Text Ad in an E-Mail Newsletter. Some of the best buys are small
text ads in e-mail newsletters targeted at audiences likely to be interested in
your products or services. Many small publishers aren't sophisticated about
advertising and offer attractive rates. For example, we offer low-priced 2-Line
Ads
in Web Marketing Today each week (www.wilsonweb.com/ads/2-line-ad.htm).
Banner ads get such a low click-through rate (0.2%) these days that I don't
recommend paying much for them. Banner ads typically cost about 50¢ to $1 per
thousand page views.



Report on Affiliate Management Software
30. Begin an Affiliate Program
.
Essentially, a retailer's affiliate program pays a commission to
other sites whose links to the retailer result in an actual sale.
The goal is to build a network of affiliates who have a financial
stake in promoting your site. If you're a merchant you, need to
(1) determine the commission you are willing to pay (consider it
your advertising cost), (2) select a company to set up the
technical details of your program, and (3) promote your program
to get the right kind of affiliates who will link to your site.
Consider affiliate management software. More info in our

Research Room


(www.wilsonweb.com/cat/cat.cfm?page=1&subcat=em_Associate).


You can see current software reviewed in my book
Report
on Affiliate Marketing Software 2005

(www.wilsonweb.com/ebooks/affilisoft.htm)

31. Purchase Pay Per Click (PPC) ads with
Yahoo Search
Marketing
(formerly Overture) (www.wilsonweb.com/afd/overture.htm) and Google
AdWords
(https://adwords.google.com/select/).
The top ads appear as featured links to the right of "natural"
search engine results for your keywords. Your ranking is
determined by how much you've bid for a particular search word
compared to other businesses. This can be a cost-effective way to
get targeted traffic, since you only pay when someone actually
clicks on the link.
An excellent e-book on PPC strategies is Andrew Goodman's 21
Ways to Maximize Profits on Google AdWords
(www.wilsonweb.com/afd/pagezero.htm). More
information on PPC ads
can be found in our Research Room (www.wilsonweb.com/cat/cat.cfm?page=1&subcat=mp_PPC).

Pay Per Click advertising can be quite cost-effective when you
learn how to use it. Yahoo Search Marketing even offers some
free credit
to get you started. (www.wilsonweb.com/afd/overture.htm).
You can learn about software to administer such programs in my
Report on
PPC Bid Management Software

(www.wilsonweb.com/ebooks/bidmgt.htm)
.


32.
List Your Products with Shopping Comparison Bots and Auction Sites
.
Shopping bots compare your products and prices to others.
Google's Froogle

(www.froogle.com) is free, so be sure to
list your products there. A Froogle listing also helps your
product page's ranking on Google. Some work on a PPC basis: mySimon
(www.mysimon.com), BizRate
(www.bizrate.com), PriceGrabber
(www.pricegrabber.com), and Shopping.com

(www.shopping.com). Others expect a commission on the sale and sometimes a
listing fee, especially sales systems that host the merchant. These include eBay
(www.ebay.com), Yahoo! Shopping
Auctions
(http://auctions.shopping.yahoo.com), Amazon
zShops, Marketplace, and Auctions
(http://zshops.amazon.com), and Yahoo!
Shopping
(http://shopping.yahoo.com). You pay to acquire first-time
customers, but hopefully you can sell to them a second, third, and fourth time,
too.


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